All orders are shipped from our Sand Springs, OK office by USPS First Class, USPS Priority Mail or UPS. Please note that First Class packages are shipped in plastic bubble wrap lined envelopes.
All orders will ship the same day if the order is placed and paid for by 2PM CST Mon-Fri excluding any holidays that the US Post Office is closed. If we notice an error on your order and are unable to contact you to clarify then this guarantee is not applicable. Orders placed after 2PM on Fridays and through Sunday evening will ship that following Monday excluding any holidays that the US Post Office is closed.
If after you have placed an order you realize you ordered the wrong items or need to add items please submit a CRM ticket on our How to contact us page. Please note that this will more than likely delay shipping your package to the next day because we often have to unpack your order, make the changes in our system, etc and it kinda goofs up our daily routine. We can not charge anything to your card once an order is placed so please do not ask us to just add an item and charge you for it.
We do not charge any extra fees for "handling" your items. It doesn't cost us any extra to walk over to the warehouse shelf, pick an item up and put it in a box. Your items will be packed and wrapped in bubblewrap to protect them from damage in transit. Our boxes come free from the USPS so we have no "overhead" on boxes. To ensure products are not crushed during shipment we do not use envelopes (except First Class as noted above)
Most orders can fit inside a USPS Priority Mail Flat Rate Small Box. It only costs $5.10 anywhere in the USA up to 70 pounds (I'd like to see someone get 70 pounds into that box!). Delivery time is generally 1-2 days.
If you need your items badly you can select one of our UPS Next Day Air® or UPS Next Day Air Saver® shipping options. Your order MUST be placed before 3:00PM CST Monday-Thursday for us to get the package out to you that day. This only applies to Next Day Air shipments...2nd Day Air must be placed by 2PM CST. PLEASE call us to let us know if you have placed an order near the cut off time. We are NOT responsible for errors made by the carrier if your package is not delivered on time. OVERNIGHT SHIPPING FEES ARE NON-REFUNDABLE UNDER ANY CIRCUMSTANCES!
Once again, OVERNIGHT SHIPPING FEES ARE NON-REFUNDABLE UNDER ANY CIRCUMSTANCES!
Orders totaling more than $99.00 will be shipped for free by USPS Priority Mail. Keep in mind if your order totals $103.35 and you apply a coupon code worth 10% off your purchase ($103.35 - 10% = $93.02) then your order will no longer qualify for free shipping.
We will ship your items to the address that you provide to us. If your items don't arrive and the United States Postal Service says the package was delivered then we will do what we can to assist you in locating your package. The USPS does make mistakes so please check with your local post office and your neighbors to see if it has been delivered to the wrong address. If you've given us the incorrect address and the package is returned to us we expect you to pay us for the shipping charge to re-send the package. If you do not pay for the shipping charge your order will be cancelled and refunded minus the original shipping charges.
We simply can not and will not replace lost or stolen packages. If you wish to purchase insurance for your package please click on the shipping insurance banner found below the shopping cart screen.
If you have any questions I haven't covered please submit a CRM ticket on our How to contact us page and I will respond as quickly as possible.